FAQs
Frequently Asked Questions (FAQs)
Welcome to Alzorian’s FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, and returns.
Orders
Q: How do I place an order?
A: Simply browse our store, select your desired item, choose your size, and proceed to checkout. Follow the instructions to complete your purchase securely.
Q: Can I change or cancel my order?
A: Orders can only be modified or canceled within a short time after being placed. Please contact us as soon as possible for assistance.
Shipping
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders.
Q: How long does delivery take?
A: Orders are processed within 1–3 business days and delivered within 5–8 business days after shipment.
Q: How can I track my order?
A: You can track your order by contacting us with your order number and email address. Our support team will provide you with tracking details.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery.
Q: Are returns free?
A: Yes, return shipping is completely free, and there are no restocking fees.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Products
Q: Are your dresses true to size?
A: Our dresses are designed for comfort and elegance, especially for women over 40. We recommend checking our size guide before purchasing.
Q: Will the color look exactly like the pictures?
A: We do our best to display accurate colors, but slight variations may occur due to screen settings.
Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards through secure payment gateways.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and processed through trusted third-party providers.
Contact & Support
Q: How can I contact you?
A: You can reach us using the details below:
Email: Contact@alzorian.shop
Phone: +1 281-988-5033
Q: How long does it take to get a response?
A: We typically respond within 24–48 business hours.
If you have any other questions, feel free to contact us — we’re always happy to help!