Refund policy

Return & Refund Policy

At Alzorian, we want you to feel confident and satisfied with every purchase. If for any reason you are not completely happy with your order, we offer a simple and customer-friendly return process.

Returns

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • Items must be in their original condition and packaging
  • All tags must still be attached

We proudly offer:

  • Free return shipping on all eligible items
  • No restocking fees
  • No final sale items — all products can be returned

How to Initiate a Return

To start a return, please contact our support team:

Please include your order number and reason for return. Our team will provide you with return instructions and a prepaid return shipping label.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days after approval

Please note:

  • Shipping delays from banks or payment providers may occur and are outside our control

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, we recommend returning the original item and placing a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will resolve the issue promptly at no additional cost to you.

Non-Returnable Situations

While we do not have final sale items, returns may be refused if:

  • The item shows signs of wear or use
  • The item is not in its original condition
  • The return is requested after the 30-day return period

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Alzorian
Email: Contact@alzorian.com
Phone: +1 281-988-5033

We are committed to making your shopping experience smooth, comfortable, and risk-free.